The Secret Agent Travel Co.
Effective Date: June 9, 2025

At The Secret Agent Travel Co., Inc. (“we”, “us”, or “our”), your privacy is not just important—it’s mission-critical. We are committed to safeguarding your personal information and ensuring transparency about how we handle your data in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Scope and Consent
This Privacy Policy applies to all personal information collected, used, or disclosed by The Company when you interact with us, whether in person, through our website, via email, or by phone. By using our services, you consent to the collection and use of your information as described herein.

2. What We Collect
We may collect and process the following categories of personal information:

• Identification: Full name, date of birth, gender, passport/visa details.

• Contact Information: Address, phone number, email.

• Booking Details: Travel itinerary, payment information, preferences, loyalty program data.

• Sensitive Information: Dietary or medical needs, accessibility requests, etc., with your explicit consent.

• Technical Data: IP address, device/browser type, cookie preferences, location, and usage data when visiting our website.

3. How We Use Your Information
We collect and use personal data for purposes such as:

• Facilitating bookings and issuing travel documents.

• Communicating updates about your travel plans.

• Fulfilling legal obligations and industry standards.

• Providing personalized travel services and offers.

• Enhancing your experience via analytics, feedback, and service improvements.

• Marketing communications, only with your express or implied consent.

4. Disclosure to Third Parties
We only share your information when necessary to fulfill your travel arrangements or as required by law. This includes trusted suppliers such as airlines, hotels, ground transport providers, tour operators, and reservation systems. All third-party partners are expected to uphold privacy standards and process information in compliance with relevant privacy legislation.

5. Cookies and Online Data
Our website uses cookies and similar technologies to improve your experience, analyze performance, and provide relevant marketing. You can manage your cookie settings via your browser or device preferences. We may also use third-party analytics tools (e.g., Google Analytics) in accordance with their policies.

6. Security Measures
We employ administrative, technical, and physical safeguards to protect your personal data, including:

• SSL encryption on our website

• Access restrictions and password protection

• Staff training on data protection

• Secure destruction of records no longer needed

7. Data Retention
We retain personal information for as long as required to:

• Fulfill the purposes for which it was collected

• Comply with legal and regulatory obligations

• Respond to client inquiries or disputes

• Typically, client records are held for up to 7 years. After this period, they are securely destroyed or anonymized.

8. Your Rights
You have the right to:

• Access your personal information

• Correct inaccuracies

• Withdraw consent (subject to legal/contractual obligations)

• File a complaint with the Office of the Privacy Commissioner of Canada

• Requests for access or corrections can be made in writing and may require identity verification.

9. International Transfers
While our primary operations are in Canada, some data processing may occur in other jurisdictions. In such cases, we ensure that appropriate safeguards are in place to protect your information in line with Canadian privacy standards.

10. Contacting Us
To access or correct your data, withdraw consent, or submit privacy-related inquiries, please contact:

Privacy Officer
The Secret Agent Travel Co., Inc.
2296 Calloway Drive, Oakville, Ontario, L6M 4X5
Email: privacy@thesecretagent.travel
Phone: +1 (647) 746-3276

11. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised effective date. We encourage you to review it regularly.