How We Operate

We begin by learning your travel style, interests, budget, and needs to curate a personalized list of destinations, then design a seamless itinerary covering flights, accommodations, and transportation. Beyond the basics, we work with you to arrange unique excursions and experiences to bring your adventure to life. Before departure, we equip you with all necessary documents, tips, and packing lists while providing ongoing support from start to finish, ensuring your mission is effortless, unforgettable, and tailored entirely to you.

A Better Travel Experience

It's all about support.

We believe a travel experience is only as successful as the safety net behind it. Knowing you have reliable support — no matter where in the world your journey takes you — is what transforms a good trip into an unforgettable one. That's why we prioritize keeping you connected and cared for from your initial booking to your return home.


How we do it?


We deploy the Trip Plans app on every mission. This powerful, easy to use tool is your pocket-sized command centre, giving you 24/7 access to your complete itinerary, travel documents, and local maps. And should you need support, SATCO HQ is just a click away.

The Trip Plans App

Your trip, at your fingertips.

View your complete itinerary including documents, photos, maps, city guides, and more.

Stay connected.

Our integrated chat tool keeps us connected. Support is just a click away.

Real-Time Updates

Get live notifications for flight updates and view last minute changes to your itinerary.

Access Your Documents

Access to your documents, vouchers and confirmations all in one place.

Offline Mode

Never worry about losing a wifi connection. Download your trip so you have access, everywhere.

The SATCO Difference

Your Planning Partner for Extraordinary Experiences

What sets The Secret Agent Travel Co. apart is our consultancy approach and unwavering integrity. We don’t just book trips — we design exceptional, one-of-a-kind experiences with a client-focused mission and an "Elevate Every Mission" mindset. When you partner with us, you get more than an itinerary —you get a trusted relationship, a spirit of fun and adventure, and expert support so you can relax and enjoy the journey. We are your premier leisure consultancy, crafting adventures that are flawlessly executed and truly unforgettable.

Our Mission

Our mission is to craft exceptional travel experiences with top-tier service, insider insight, and a spirit of adventure. We're helpful first, always client-focused, and driven to make every adventure unforgettable.

Our Vision

Our vision is to be Ontario’s premier leisure consultancy, delivering expertly planned, one-of-a-kind travel experiences that embody timeless elegance and a genuine sense of adventure.

Our Values

These aren’t just words — our values shape who we are and how we deliver exceptional travel experiences, grounded in integrity, passion, and adventure.

 

Elevate Every Mission: We pursue excellence in everything we do, raising the standard to deliver extraordinary travel experiences.

Client Focused: Client satisfaction is the ultimate measure of our success, driving us to exceed expectations every time.

Do What’s Right: We earn trust by acting with unwavering integrity, owning our commitments, and delivering expert support.

Stronger Together: Diversity and inclusion strengthen our team and enrich the journeys we create through collaboration and respect.

Take Fun Seriously: Each mission is met with boundless curiosity, bold enthusiasm, and a fresh perspective.