(Hereafter referred to as "the Company")

1. Scope of Agreement
By requesting or booking travel services through The Secret Agent Travel Co., Inc., you (the “Client”) agree to be bound by the following terms and conditions. These terms govern the relationship between the Company and any individual for whom the Client arranges travel services.

2. Role of the Company
The Company acts solely as an intermediary between Clients and travel suppliers, such as airlines, hotels, cruise lines, and tour operators. The Company assists in sourcing and coordinating services based on information provided by the Client but does not own or operate any travel service providers.

3. Travel Supplier Terms

All bookings are subject to the terms and conditions of the relevant travel suppliers, which may include payment terms, cancellation policies, change fees, documentation requirements, and liability limitations. It is the Client’s responsibility to review and accept these terms.

4. Client Responsibilities
Clients agree to:

• Provide accurate personal and travel-related information.

• Review all documents provided by the Company upon receipt and report any discrepancies immediately.

• Ensure they and their travel companions possess all necessary travel documentation (e.g., valid passports, visas, parental consents).

• Understand that entry into another country is never guaranteed, even with valid documentation.

• Notify the Company at the time of booking of any special needs or requests (e.g., dietary restrictions, mobility requirements). The Company will forward such requests but cannot guarantee fulfillment.

5. Pricing and Payment

dollars unless otherwise specified and are subject to change without notice due to changes by suppliers.

A deposit or full payment may be required at the time of booking, as dictated by supplier policies.

Final payment deadlines and any applicable fees will be communicated. Failure to pay on time may result in cancellation and loss of funds.

6. Service Fees
The Company may charge service or counselling fees in addition to supplier costs. These fees will be disclosed at the time of consultation or booking and are non-refundable.

7. Changes and Cancellations
All requests for changes or cancellations must be made directly through the Company.

Changes or cancellations are subject to the policies of the travel suppliers and may result in fees or forfeited amounts.

The Company may apply additional administrative fees for changes or cancellations.

Refunds for unused travel services are not guaranteed and are subject to supplier terms. The Company is not responsible for services not utilized by the Client by choice or circumstance.

8. Travel Insurance
The Company strongly recommends the purchase of comprehensive travel insurance, including coverage for trip cancellation, medical expenses, baggage loss, and other unforeseen events. The decision to purchase or decline insurance is solely the responsibility of the Client.

9. Privacy and Data Use
The Company collects personal information necessary to process bookings and communicate with suppliers. We are committed to protecting this information in accordance with applicable Canadian privacy laws. Your information may be shared with third parties only as required to complete your travel arrangements.

10. Limitation of Liability
The Company is not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any third-party supplier. We are not responsible for personal injury, death, property damage, delays, or other losses resulting from any act of God, force majeure, or other event beyond our control.

Liability for the Company’s own errors or omissions is strictly limited to the amount of fees received directly by the Company for the affected booking.

11. Force Majeure
The Company is not responsible for delays or inability to perform caused by events beyond our control, including but not limited to natural disasters, political unrest, strikes, pandemics, or governmental actions. In such cases, our obligations are suspended for the duration of the event. The Client acknowledges that supplier funds may not be recoverable under such circumstances.

12. Conduct
Clients agree to engage with the Company and its representatives in a respectful and professional manner. The Company reserves the right to refuse or terminate service in the event of abusive, inappropriate, or threatening conduct.

The Company may provide links or recommendations to third-party websites or services for the Client’s convenience. These are not endorsements, and The Secret Agent Travel Co., Inc. assumes no responsibility for the content, practices, or accuracy of third-party websites or services.

13. Third-Party Links and Recommendations
The Company may provide access to itinerary platforms, mobile apps, or online client portals. Use of these tools is for personal, non-commercial purposes only. The Company is not liable for any technical issues, outages, data loss, or content inaccuracies stemming from the use of third-party tools.

14. Use of Digital Tools and Platforms
Group or corporate bookings may be subject to separate terms including payment schedules, minimum group sizes, and name change policies. These terms will be communicated at the time of booking.

15. Group or Corporate Travel
All content, branding, and materials created by or for The Secret Agent Travel Co., Inc. are the intellectual property of the Company and may not be copied, shared, or reproduced without prior written consent.

16. Intellectual Property
The Client agrees to indemnify and hold harmless the Company, its employees, agents, directors, and affiliates from any claims, liabilities, losses, or expenses (including legal fees) resulting from:

• Breach of these Terms;

• Misuse of services or platforms provided by the Company;

• Misrepresentation of information;

• Claims from travelers on whose behalf services were booked.

17. Indemnification
In the event of a dispute, the parties agree to attempt to resolve the matter through good-faith negotiation or professional mediation before pursuing legal action. If resolution is not achieved, the matter shall proceed according to the Governing Law below.

18. Dispute Resolution
These Terms shall be governed by the laws of the Province of Ontario. Any disputes shall be resolved exclusively in the courts located in Ontario, Canada.

19. Governing Law and Jurisdiction
These Terms may be updated at any time by the Company. The most current version will be posted on the Company’s website and is effective upon posting.

20. Modification of Terms
These Terms represent the full understanding between the Client and the Company and supersede all prior agreements, representations, or discussions.

21. Entire Agreement

These Terms represent the full understanding between the Client and the Company and supersede all prior agreements, representations, or discussions.